Policies & FAQ
Cancellation Policy
We value the time we have reserved for you, as we hope you value it as well. Out of respect for your service provider and other guests, 48 hours notice is required to cancel or reschedule your appointment. This policy gives me a chance to contact other guests on my waiting list to fill the appointment.
If a cancellation is made within the 48 hour window, or there is a failure to notify of the cancellation, 50% of your service fee will be due before another appointment is scheduled. Repeat offenders risk not being permitted to book any future appointments.
Please see the Covid-19 info page for more details on this policy.
Late Policy
Please do your best to plan for weather conditions, traffic and finding parking in order to arrive 5 minutes earlier than your scheduled appointment. We understand unpredictable circumstances can arise, however we are unable to accommodate guests that arrive more than 10 minutes late. Your appointment will be rescheduled to the next available time slot, any deposits will be forfeited or a 50% service fee will apply. Repeat offenders risk not being permitted to book any future appointments.
Adjustment Grace Period
If you are not completely satisfied with your cut or colour service, we are more than happy to offer complimentary adjustments within 10 days of your appointment.
An adjustment is considered a slight change in tone, a small tweak in the haircut, etc. Regretting taking your platinum hair dark and wanting it to be blonde again, or deciding those 2 inches we trimmed was not quite enough and you'd like 2 more inches, for example, is not considered an adjustment - we are happy to help you on your journey back to blonde, or rethink your haircut, however full service cost will apply.
Adjustments are at the discretion of your service provider.
Return Policy
If you are not completely satisfied with your hair care or styling product purchase, return for a full refund or exchange within 7 days.
Scalp massagers, hair scrunchies/accessories, styling tools & brushes are final sale.
Shipping Policy
Shipping costs of returns/exchanges via mail are at the buyer's expense. Original shipping cost will not be refunded. Shipping of aersol based products is not available.
Shipping is only available within Canada.
Gift Cards & Deposits
Gift cards are available for purchase in paper or digital form. Gift cards are non-refundable.
In some cases, deposits are required to book a service. Deposits are only refundable if cancellation/appointment adjustment windows are respected.
Do You Have a Referral Program?
Referrals are one of the biggest compliments we can receive! To show our appreciation, enjoy 10% off for every person you refer that books an appointment. The guest you referred will also receive 10% off their first appointment*.
*Cannot be combined with any other offers. Applicable on service fees only. Minimum service cost of $60.
What Will My Service Cost?
How Do I Provide Successful Reference Photos?
Using my experience and knowledge of the work we do, we will do my very best to give you an accurate idea of what your service will cost before we begin, however every single service cost is specific to each individual and their needs. It can sometimes be challenging to provide this estimate over the phone or digitally. If you require more information than what we can provide digitally, please consider booking a complimentary in-person consultation.
Some situations such as corrective work, are unpredictable and may take much longer/require more product and effort than expected. Rest assured you will be well informed of the process and pricing before, during, and after your service. Visit the services page to learn more about pricing.
Hair extensions require an in-person consultation to determine an estimate.
When choosing reference photos, stick to ones that resemble your natural hair - in texture, natural colour and style. Even better if you can choose something from your stylist's own portfolio - this way we know exactly what the process was to achieve that look.
Your stylist may ask you to provide reference photos of your own hair to help determine a plan and book the appropriate appointment length. Follow the steps below to capture the most accurate representation of your hair using your phone's camera:
1. Make sure to turn off any beauty settings, filters, or colour customizers on your camera. Remove any hair ties, braids, clips etc. and brush out your hair.
2. Find a spot near a window but do not stand directly in the sunlight.
3. Have someone help you or set your phone on a timer so that all of your hair is in the frame. Keep the camera around eye level and face it away from the window (so the window is behind your phone and not in the background of the photo).
4. You're ready! Take a bunch to be sure they are in focus, and make sure to provide the front, side and back view.
How Do I Book An Appointment?
If you are a new guest, please use the contact form by clicking the 'Book Now' button at the top of this page or by visiting the contact tab.
Existing guests may contact me directly to book an appointment.
Where Are You Located?
Black Rose is located on Paris Street in Alliston in the blue building, across from the dry cleaners. The entrance is the ground entrance north of the staircase - look for the logo on the semi-circle window.
Parking is limited along Paris Street and most of the surrounding lots are private. Be mindful of bylaws and parking time limits along Paris & Victoria Street. Your safest bet is to park along Wellington or in the all day lot beside Alliston Kind Dentistry on Wellington.
Are You Accepting New Clients?
Whether or not we am accepting guests all depends on specific stylist availability and service balance. Please submit a request via the contact form to learn more.
What Are Your Hours?
Monday: CLOSED
Tuesday: CLOSED
Wednesday: 9am - 4pm
Thursday: 9am - 4pm
Friday: 9am - 4pm
Saturday: 9am - 3pm
Sunday: CLOSED
We operate on a 'by appointment only' basis, so these hours are subject to change without notice. Please call ahead if you are stopping by to purchase/pick up product etc.
We are unable to accommodate walk-in guests.
Have any other questions? Contact me here. We look forward to seeing you!
