Here at Black Rose, I understand what a challenging time this is to currently be living in. I am committed to maintaining the level of service you are accustomed to, however there are some necessary changes that must be implemented to ensure the safety of all.
All guests are required to wear a mask (properly! Fitting snugly around the nose and mouth at all times) upon entering the building. Please choose a mask that goes around your ears, not your head, and one you don't mind possibly getting stained during a colour appointment. You are welcome to bring your own mask, or one will be provided to you for $2. There is a bin located at the front door that you may recycle your disposable mask on your way out if you choose.
Texting/calling is no longer necessary before you enter. Please feel free to come into the building when you arrive.
Please come alone to your appointment. This includes children.
PERSONAL ITEMS LIMITED
I ask that you please only bring necessary items with you, no large purses or bags - just your cell phone, keys and method of payment. You may bring your own drink and/or snack if you choose.
CANCELLATIONS DUE TO SICKNESS
Please DO NOT come to your appointment if you are ill in any way or have been in contact with anyone who is ill or been tested positive for Covid-19. If you must cancel due to illness, I do appreciate as much notice as possible, however there will be no penalty. No-show no-call fees for any reason will apply. Cancellation fees within the 48 hour window for non-covid related reasons still apply.
WHAT I AM DOING
I will be wearing a mask for the duration of your appointment, as well as taking my temperature every morning.
Bathroom and highly touched surfaces will be disinfected throughout the day.
Any guest that chooses not to comply with any of the above terms may be refused service. Your service provider has the right to refuse service if they feel the guest has not adhered to safe conditions outside of or within the salon environment. Your service provider has the right to terminate the service at any point during the visit if they feel unsafe or that guidelines are not being followed.
The safety and wellbeing of all guests is, and always has been, first priority. I also need to stay healthy if I want to keep working behind the chair!
Thank you for understanding and respecting these guidelines. If you have any other questions or concerns, please do not hesitate to reach out.