Here at Black Rose, weunderstand what a challenging time this is to currently be living in. We are committed to maintaining the level of service you are accustomed to, however there are some necessary changes that must be implemented to ensure the safety of all.

MASKS
Face coverings are no longer required however BRBL will always be a mask-friendly space (We will of course wear one upon request). If you choose to wear a mask, please choose one that goes around your ears, not your head, and one you don't mind possibly getting stained during a colour appointment. You are welcome to bring your own mask, or one can be purchased for $2. There is a bin located at the front door that you may recycle your disposable mask on your way out if you choose.

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UPON ARRIVAL
Texting/calling is no longer necessary before you enter. Please feel free to come into the building when you arrive.

PERSONAL ITEMS LIMITED
We ask that you please only bring necessary items with you. You may bring your own drink and/or snack if you choose.

 

CANCELLATIONS DUE TO SICKNESS

You MUST reschedule your appointment if you or a close contact have tested positive for Covid-19 within 10 days of your appointment. If you are ill in any way please reschedule your appointment. If you must cancel due to illness, I do appreciate as much notice as possible, however there will be no penalty. No-show, no-call fees for any reason will apply. Cancellation fees within the 48 hour window for non-illness related reasons still apply.

WHAT WE ARE DOING

Upon request, your stylist can wear a mask for the duration of your appointment if this is more comfortable for you.

Bathroom and highly touched surfaces are disinfected throughout the day.

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Any guest that chooses not to comply with any of the above terms may be refused service. Your service provider has the right to refuse service or request a mask to be worn if they feel the guest has not adhered to safe conditions outside of or within the salon environment. Your service provider has the right to terminate the service at any point during the visit if they feel unsafe or that guidelines are not being followed.

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The safety and wellbeing of all guests is, and always has been, first priority. I also need to stay healthy if I want to keep working behind the chair!

Thank you for understanding and respecting these guidelines. If you have any other questions or concerns, please do not hesitate to reach out.